Booking t&C’s
Bridge the Gap Football
Booking Terms and Conditions and Disclaimer
October 2025
IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THE DISCLAIMER BELOW BEFORE AGREEING TO THESE TERMS AND CONDITIONS.
IF THERE IS ANY TERM THAT YOU DO NOT UNDERSTAND, THEN PLEASE DISCUSS IT WITH US BEFORE MAKING A BOOKING WITH US.
INTRODUCTION
1.1. These Terms and Conditions/Disclaimer apply to the booking of all football sessions, events or matches with Bridge the Gap Football Charity. Alongside the Privacy Policy, these Terms and Conditions/Disclaimer contain important information regarding participation by you and all the members of your group.
2. THESE TERMS
2.1. We are Bridge The Gap Football a registered charity in England and Wales (no. 1188010) with registered offices at 135 Saint Mary's Street, Southampton, SO14 1NX ("we", "us" or "BTG").
2.2. You can contact us by telephoning our consumer service team by writing to us at charlie@bridgethegapfootball.com.
2.3. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you make your booking.
2.4. "Writing" includes emails. When we use the words "writing" or "written" in these Terms and Conditions/Disclaimer, this includes emails.
2.5. These Terms and Conditions/Disclaimer only apply to consumers and shall never apply to business customers of BTG. All business customers must inform us that they are placing bookings in a business capacity and we will agree separate terms with you.
3. OUR CONTRACT WITH YOU
3.1. BTG bookings are made via our BTG booking portal. Our acceptance of your booking will take place when you click “book” after selecting the location and date of the booking, at which point a contract will come into existence between you and us, payment will be requested upon arrival to the booked pitch for your booking.
3.2. If you book to attend a BTG tournament or other BTG Central event, payment will be due via Charity Suite or similar online booking system. Your agreement to these Terms and Conditions/Disclaimer will be once we receive receipt of your payment or booking via the Charity Suite. For the avoidance of doubt, the Charity Suite online booking will ask you to pay before you attend the event, this differs from the BTG football booking process, where payment is taken at the pitch. BTG are not liable for any faults or issues caused by Charity Suite or similar online booking system.
3.3. For the avoidance of doubt, any players that attend BTG events and do not book via the BTG booking system agree to be bound by these Terms and Conditions/Disclaimer in full. If you bring a guest, you agree to ensure that your guest agrees to these Terms and Conditions/Disclaimer.
3.4. All bookings for ‘BTG Football’ sessions are made with the specific localised BTG location selected by the participant at the time of booking. Such bookings are not made with “BTG Central” unless the session is explicitly listed and promoted as a BTG Central event. BTG Central shall not be responsible for the delivery or management of sessions booked with localised BTG locations. If you make a booking via the BTG booking platform for another individual, these Terms and Conditions/Disclaimer will also be applicable to them, once you click “book” after selecting the location and date of the booking.
3.5. If we are unable to accept your booking, we will inform you of this and will not charge you for any fees. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the booking.
3.6. We will assign a booking number to your booking and tell you what it is when we accept your booking. It will help us if you can tell us the booking number whenever you contact us about your booking.
3.7. If you wish to make a change to your booking, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your booking (if any) or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
4. OUR RIGHT TO MAKE CHANGES
4.1. We may change the services that we offer as part of your booking:
4.1.1. to reflect changes in relevant laws and regulatory requirements; and
4.1.2. to implement minor technical adjustments and improvements, for example to address a security or health and safety threat.
4.2. If the performance of our services as part of your booking is affected by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any booking you have paid for but not received the benefit from.
4.3. We will need certain information from you so that we can provide the services to you, for example, your age and any relevant medical conditions which may be impacted by exercising and playing sport. We will request this information when you make a booking. If you do not, within a reasonable time of us asking for this information or you provide us with incomplete or incorrect information, we may end the contract. We will not be responsible for providing our services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
4.4. We may have to suspend your booking to:
4.4.1. deal with technical problems or make minor technical changes;
4.4.2. update our services to reflect changes in relevant laws and regulatory requirements; and/or
4.4.3. make changes to the services as requested by you or notified by us to you.
4.5. We will contact you in advance to tell you we will be suspending your booking, unless the problem is urgent or an emergency. If we have to suspend your booking for longer than one month from the date of your booking you may contact us to end the contract and we will refund any sums you have paid in advance for services not provided to you.
4.6. We may also suspend the services if you do not pay when booking. If you do not pay us for the booking when you are supposed to and you still do not make payment within 7 days from making your booking, we may suspend you from your booking until you have paid us the outstanding amounts. We will contact you to tell you we are suspending your booking. We will not suspend the booking where you dispute the unpaid fee. We will not charge you for the booking during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments.
4.7. We reserve the right to deny any bookings from you if you repeatedly fail to honour your bookings or violate BTG policies
YOUR RIGHTS TO END THE CONTRACT
4.8. You agree to inform us if you wish to cancel any booking made, or if you are unable to honour any appointment, reservation or meeting arranged in connection with the booking. You will be responsible for any cancellation fees/charges with the BTG booking portal. When we instruct a supplier on such as a third-party coach or trainer, we are not responsible for the actions of the supplier (unless there has been a breach by us). Subject to the terms of this contract and to the extent permissible by law, we accept no liability for any loss, liability or cost incurred by you as a result of any act or omission of a supplier.
4.9. You have a legal right to change your mind within 14 days after conclusion of the contract (the "Cancellation Period") for no reason and receive a refund. You can cancel by writing to us or using the BTG booking portal. If you cancel the contract within the Cancellation Period, you will be reimbursed your main booking fee, less deductions for the services we performed and expenses we incurred up until you informed us of your decision to cancel, including our booking costs due.
5. OUR RIGHTS TO END THE CONTRACT
5.1. We have the right to end the contract with you if you breach any of the terms contained in these Terms and Conditions/Disclaimer. We reserve the absolute right to immediately end the contract or suspend the services where we have reason to do so. We may also end the contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
5.2. You shall compensate us if you break the contract. If we end the contract in the situations set out in clause 5.1, we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
5.3. We may write to you to let you know that we are going to stop providing the services agreed in your booking. We will inform you in advance of our ceasing the supply of the services and will refund any sums you have paid in advance for the services which will not be provided.
5.4. We may end this contract by notice to you. We shall give you 30 days' notice in writing.
6. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
6.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions/Disclaimer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process or it is discussed on any of our marketing materials or on our website.
6.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused specifically by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
7. PERSONAL INJURY
7.1. Please see our Disclaimer at the back of these terms. You acknowledge and warrant to us that you will read and agree to the Disclaimer before you make a booking with us.
7.2. Your booking relates to sporting activity, and you acknowledge that participation in any BTG event, match, and game or similar is not without risk of minor or serious injury. Playing football, training, misconduct, unsafe behaviour or misuse of equipment can all lead to serious injury or fatality.
7.3. You must be dressed appropriately. BTG reserves the right to refuse admittance to anyone who is not appropriately dressed however, you shall be solely responsible for wearing the appropriate clothing and equipment when attending our facilities. All participants must ensure they remove all jewellery, belts and loose clothing prior to participation and you accept that it is your sole responsibility to do so.
7.4. You acknowledge, understand and expressly assume all of the significant and ongoing risks of playing football and attending any of BTG's events including but not limited to personal injury, direct or indirect contact with individuals who have been exposed to and/or diagnosed with one or more communicable diseases, including but not limited to COVID-19.
7.5. You acknowledge and fully understand that you will be engaging in activities that involve risk of serious injury, including permanent disability and death, property loss and severe social and economic losses. These risks include, but are not limited to, those caused by: (a) the actions, inactions or negligence of program administrators, participants, volunteers, spectators, coaches, event officials, referees and organisers; (b) conditions of the premises or equipment used; (c) rules of play; (d) temperature; (e) weather; (f) condition of participants; and (g) vehicular traffic. You further acknowledge and fully understand that there may also be other risks that are not known or foreseeable at this time. You agree and voluntarily assume all such risks.
7.6. If you observe issue or have any concern any relation to your readiness for participation and/or in the training sessions, games, equipment or facilities, you agree to bring such circumstance(s) to BTG as soon as possible.
7.7. Subject to these Terms and Conditions/Disclaimer, you agree to release and hold harmless BTG, its administrators, directors, officers, officials, agents, employees, coaches, volunteers, other participants, sponsoring agencies, sponsors, advertisers, with respect to any and all liabilities, incidents, injury, disability, death, loss or damage to your person or property to the fullest extent permitted by law.
7.8. You agree to indemnify and hold harmless BTG, its administrators, directors, officers, officials, agents, employees, coaches, volunteers, other participants, sponsoring agencies, sponsors, advertisers from any and all liabilities relating to your involvement in BTG matches, training sessions and events to the fullest extent permitted by law.
7.9. You consent to medical treatment that may be deemed advisable in the event of injury, accident and/or illness during any program, event or activity.
8. INTELLECTUAL PROPERTY
8.1. You hereby grant BTG permission to use your image, whether in photograph or video, and recordings of you for BTG marketing materials and on social media.
8.2. You warrant not to use, damage, copy, register, seek to register or in any way misuse the BTG or BTG booking portal branding, logo, name or image in any way whatsoever.
8.3. You warrant not to copy, reverse engineer, sell, damage or in any way misuse or place BTG in breach of any agreement with the BTG booking platform.
9. INDEMNITY
9.1. You shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by us in connection with:
9.1.1. any breach of this agreement by you;
9.1.2. any non-performance of this agreement by you;
9.1.3. any claim made against us for actual or alleged infringement of any intellectual property rights belonging to BTG; and/or
9.1.4. any claim made against us for actual or alleged infringement of a third party's intellectual property rights, including all intellectual property owned by the BTG booking platform and Charity Suite.
9.2. This paragraph shall survive termination of these Terms and Conditions/Disclaimer.
10. GENERAL TERMS
10.1. We may transfer our rights and obligations under these Terms and Conditions/Disclaimer to another organisation. We will contact you to let you know if we intend to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us informing you in writing and we will refund you any payments you have made where the booking cannot be fulfilled by the third party. You may only transfer your rights or your obligations under these Terms and Conditions/Disclaimer to another person if we agree to this in advance in writing.
10.2. No variation to these Terms and Conditions/Disclaimer shall be binding unless agreed by BTG.
10.3. BTG cannot guarantee that all facilities will be available at the time of your booking.
10.4. BTG reserve the right to make amendments to the activities, sessions or games available without prior notification to you.
10.5. Any person causing wilful damage to the facilities belonging to or used by BTG will be liable to pay for the rectification of any damage caused. This includes any damage caused due to the misuse of equipment and/or failure to comply with any safety briefing or supplied guidance.
10.6. No refunds or compensation will be payable by BTG in the event that any participant is not permitted to, refuse permission to or decide not to undertake football activities that they have booked.
10.7. BTG does not accept any responsibility for the loss or damage to personal property. This includes vehicles in surrounding car parks or parked on neighbouring roads. Vehicles and their contents are left at their owners' risk.
10.8. BTG reserves the right to refuse admission to anyone engaging in what is believed to be antisocial or unsafe behaviour, or on the basis of health and safety risk to any individual.
10.9. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither we nor you will need to procure the agreement of any other person in order to end the contract or make any changes to these Terms and Conditions/Disclaimer.
10.10. You are required to arrive 15 minutes prior to the start of your booking. Rights of admission can be refused at any time in the case of excessive lateness without refund.
10.11. Each of the paragraphs of these Terms and Conditions/Disclaimer operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.12. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions/Disclaimer, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to carry out those actions and it will not prevent us taking steps against you at a later date.
10.13. These Terms and Conditions/Disclaimer are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
IMPORTANT NOTICE – DISCLAIMER
IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THIS STATEMENT BEFORE AGREEING TO THE TERMS AND CONDITIONS.
BY CLICKING ‘BOOK’ TO CONFIRM YOUR ATTENDANCE AT ANY BTG EVENT, YOU AGREE AND ACKNOWLEDGE THE BELOW DISCLAIMER.
IF THERE IS ANY TERM THAT YOU DO NOT UNDERSTAND, THEN PLEASE DISCUSS IT WITH US BEFORE MAKING A BOOKING WITH US.
Disclaimer for personal injury or death
Football is physically challenging and carries inherent risks that cannot be entirely eliminated, including but not limited to the risk of injury, physical strain, and accidents. By participating, you acknowledge and accept these risks voluntarily.
To the fullest extent permitted by applicable law, we expressly disclaim all liability for any injury, loss, damage, or harm (whether direct, indirect, incidental, consequential, or otherwise) that may arise from or be connected with participation in football-related activities.
You agree to waive, release, and hold harmless all individuals and entities associated with BTG, including its officers, employees, agents, and affiliates, from any and all claims, demands, or causes of action arising out of or in connection with your participation.
This Disclaimer applies regardless of whether such risks are known or unknown, anticipated or unanticipated, and whether arising from your own actions or those of others.
Rules
You undertake to observe the following rules without exception:
You must act responsibly and sensibly at all times.
You must not participate if you are pregnant or under the influence of alcohol, non-prescription drugs or prescription drugs that would reasonably make you prone to incurring injury.
You must follow any safety warnings or instructions displayed or given to you by a member of staff. Ask a member of the BTG staff if you are unclear.
You must treat others with respect.
We are not qualified to express an opinion that you are fit to safely participate. You must obtain professional or specialist advice from your doctor before participating.
If you are using our equipment, you must always ensure you fully understand how the equipment works. Please ask a member of the BTG staff if you are unclear.
In the absence of any negligence or other breach of duty by us, participation in football at any BTG event or session is entirely at your risk.
Disclaimer for personal injury or death
You are responsible for using equipment and the pitch facilities safely and as directed. You must behave sensibly and follow any safety instructions so as not to hurt or injure yourself or others.
In the absence of any negligence or other breach of statutory duty by us, the use of our equipment or the facilities is entirely at your own risk.
Disclaimer for loss or damage to property
In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property or belongings while using our facilities or attending any event or session hosted by BTG.